How it works
From the enquiry arriving to a real opportunity in your hands.
No new channels to manage and no extra staff to hire. ConvertVibe sits between the places your enquiries arrive and your team, and handles everything in between.
Callers can talk, type or use the keypad, and can ask for a call back or a person.
The full journey
What happens to enquiries, from arrival to outcome.
Enquiry arrives
From your phone and the website form with chat. Other channels: ask for details.
ConvertVibe responds
The customer hears back quickly, even when your team is flat out.
Qualification questions are asked
The questions your business chooses, asked in a natural conversation.
The customer responds
Their answers come back in the same thread, so nothing gets lost.
Your team gets an email
Qualified enquiries are emailed to the people you choose, with the details they need.
The opportunity is qualified
Genuine interest is confirmed against your criteria, not guesswork.
The opportunity is routed
It goes to the right person or team in your business, usually first time.
Your business receives it
With the full picture: contact details, answers and recommended next step.
The outcome is tracked
Won, lost or still open. You can see what happened to enquiries.
Every channel, one system
Wherever your enquiries come from, they land in one place.
ConvertVibe can connect with the places your enquiries already come from, and is designed to work with the enquiry channels your business already uses.
Answers the phone and the website form, qualifies the enquiry, and emails your team.
Handed back to your team, with the full picture.
Built for any business that runs on inbound enquiries, whatever the sector.
Before and after
The same enquiries. A very different result.
Without ConvertVibe
- Enquiries sit unanswered while the team is busy on the job.
- Slow replies mean good opportunities are wasted.
- No single place to see what happened to each enquiry.
- Good customers go to whoever answered first.
With ConvertVibe
- Enquiries are answered quickly, out of hours too.
- A monthly report shows what came in.
- Each enquiry is tracked from arrival to outcome.
- Qualified opportunities reach the right person, fast.
Want to see this running on your enquiries?
Tell us where your enquiries come from and we will walk you through exactly how ConvertVibe would handle them.